Shipping policy

Shipping Policy

We're committed to getting your order to you as quickly and reliably as possible.

Order Processing
All orders are processed within 1–2 business days (excluding weekends and public holidays) after payment is confirmed. You'll receive a confirmation email with tracking details once your order has shipped. If we're experiencing a high volume of orders, processing may take slightly longer — we'll always keep you updated if that's the case.

Shipping Times
Once dispatched, orders are delivered within 5–8 business days. Please note that delivery times are estimates and begin from the date of dispatch, not the order date. Total time from order to delivery is typically 6–10 business days.

Tracking Your Order
When your order ships, you'll receive an email with a tracking number so you can follow your package every step of the way. Please allow up to 48 hours for tracking information to update.

Delays
While we do everything we can to meet our delivery estimates, delays can occasionally occur due to carrier issues, peak periods, weather, or customs (for international orders). These circumstances are outside our control, but we'll do our best to help resolve any problems.

Incorrect Addresses
Please ensure your shipping address is correct at checkout. We're not able to redirect orders once they've been dispatched, and orders returned to us due to an incorrect address may incur a re-shipping fee.

Questions?
If you have any questions about your order or shipping, reach out to us at [your support email] and we'll be happy to help.